Very Polite and Professional
After forgetting I had set an appointment for a Furnace Tune Up the Scott Hale Plumbing Heating and AC technician Bryson called me and waited for me to return from an appointment. He completed his inspection, gave me some very valuable maintenance advice and asked if his company could service our AC in the Spring. I was very impressed with Bryson and am happy to have found a company I can continue to use year after year!
Polite, Professional, Experienced
Brandon came to install two new cartridges in my Moen facet handles. I had a slow drip. He succeeded in changing out the one that caused the drip. The other was so calcified, he was afraid of breaking a small plastic part he had no replacement for. It remains a little sticky but will probably last a couple more years or so. He was honest about it.
HVAC Service
Just had Pete here to service my 2 furnaces. I did need a small part replaced in both. There was no high pressure sales. He took time to educate me on my furnace. He was quick and personable. I will be calling next time I need HVAC and referring him to friends and neighbors.
Customer Satisfaction Guaranteed
After expressing some frustration about previous work they did for me, I was contacted by the owner. Scott Hale showed genuine interest in my concern and told me about his customer satisfaction guarantee. He resolved my issue and made good on his philosophy of making sure I was happy with their work. Scott Hale and his people are true to their word and they stand behind their customer satisfaction guarantee 100%.
